Privacy Policy and Data Protection

1. General Information

Philippines Explore is a travel agency committed to protecting your personal data. This policy describes how we collect, use and protect your information in accordance with Philippine legislation.

2. Data Controller

3. Legal Framework

• Data Privacy Act of 2012 (Republic Act No. 10173)
• National Privacy Commission Rules and Regulations
• Consumer Act of the Philippines
• Tourism Act of 2009

4. Data We Collect

4.1 Personal Information

• Identification Data: Full name, ID document, date of birth
• Contact Data: Email, phone, WhatsApp, address
• Travel Data: Destinations of interest, dates, preferences, special needs
• Payment Data: Financial information for booking processing

4.2 Technical Data

• IP Address
• Browser type and device
• Cookies and similar technologies
• Interactions with our website

5. Purposes of Processing

• 📋 Management and confirmation of tourist bookings
• ✈️ Organization of tours and travel packages
• 📞 Communication about contracted services
• 💳 Payment processing
• 📧 Sending promotional information (with your authorization)
• 📊 Improvement of our services
• ⚖️ Compliance with legal obligations
• 🔒 Fraud prevention

6. Your Rights as Data Subject

7. Exercising Your Rights

To exercise your rights, you can contact us through:

• Email: privacy@philippinesexplore.ph
• Address: Ayala Avenue, Tower 1, Floor 12, Makati City, Metro Manila
• Phone: +63 2 8888 9999

Response time: 15 days from receipt of the request.

8. Security Measures

• 🔐 SSL/TLS encryption for data transmission
• 🛡️ Secure servers in the Philippines
• 👥 Restricted access to authorized personnel
• 📋 Confidentiality policies for employees
• 🔄 Constant updating of security measures
• 💾 Periodic information backups

9. Data Retention

We retain your personal data for the time necessary to:

• Provide contracted services
• Comply with legal obligations (minimum 5 years)
• Resolve disputes or claims

10. Sharing Information

We may share your information with:

• Service providers: Hotels, airlines, tour operators
• Payment processors: For secure transactions
• Authorities: When required by law

Note: All our partners comply with security and data protection standards.

11. International Transfers

Some data transfers may be made outside the Philippines when:

• An international service is contracted (flights, hotels abroad)
• Cloud services with international servers are used

In all cases, we guarantee adequate levels of protection.

12. Cookies

We use cookies to improve your experience. You can configure your browser to reject them, although this may affect some site functionalities.

13. Minors

14. Changes to this Policy

We reserve the right to update this policy. Modifications will be published on our website with the update date.

15. Contact and Inquiries

16. Supervisory Authority

If you believe your rights have been violated, you can file a complaint with: