Terms and Conditions for Tourist Services

1. Company Information

2. Legal Framework

• Tourism Act of 2009 (Republic Act No. 9593) - Philippine Tourism Law
• Consumer Act of the Philippines (Republic Act No. 7394)
• DOT Department Orders and Regulations for Travel Agencies
• Data Privacy Act of 2012 (Republic Act No. 10173)

3. Services Offered

4. Main Destinations

• Manila: Historic Intramuros and modern Makati
• Boracay: World-famous white beach
• Palawan: Underground River and El Nido
• Cebu: Queen City of the South
• Baguio: Summer capital and cool highlands
• Siargao: Surfing paradise and island hopping

5. Booking Process

5.1 Request

• Complete online form or phone contact
• Specify destination, dates and number of people
• Receive detailed quote within 2 hours

5.2 Confirmation

• Payment of 50% as deposit to confirm booking
• Receipt of confirmation voucher
• Detailed travel itinerary

6. Prices and Payment Terms

6.1 Payment Methods

• 💳 Credit and debit cards (Visa, Mastercard, American Express)
• 🏦 Bank transfer
• 💵 Cash at office
• 📱 GCash, PayMaya, or PayMongo

6.2 Payment Schedule

• Deposit: 50% at time of booking
• Balance: Remaining 50% fifteen days before travel

7. What Our Tours Include

7.1 Included Services

• 🏨 Accommodation in selected hotels (3★ or 4★)
• 🚐 Ground transportation as per itinerary
• 🍽️ Specified meals (breakfasts, lunches or dinners)
• 👨‍🏫 Professional tour guides
• 🎫 Entrance fees to mentioned attractions
• 🛡️ Travel assistance insurance
• 📞 24/7 assistance during tour

7.2 NOT Included

• ✈️ Flights (unless specified)
• 🍹 Alcoholic beverages
• 💆 Personal expenses and tips
• 🏥 Medical expenses not covered by insurance
• 🎁 Personal purchases and souvenirs

8. Cancellation Policies

8.1 Modifications

• Date changes: Allowed up to 15 days before (subject to availability)
• Destination changes: Possible with price adjustment
• Name changes: Allowed up to 7 days before

9. Client Responsibilities

• 📄 Have valid identification documents
• 💉 Comply with health requirements if applicable
• ⏰ Be punctual according to itinerary
• 🎒 Take care of personal belongings
• 🤝 Respect tour rules and other travelers
• 📱 Maintain communication with guides

10. Philippines Explore Responsibilities

• ✅ Provide services as contracted
• 🏨 Guarantee quality of hotels and services
• 👨‍🏫 Provide trained professional guides
• 🛡️ Manage travel insurance
• 📞 Provide 24/7 assistance
• ⚡ Resolve incidents during tour

10.1 Limitations

Philippines Explore is NOT responsible for:

• Flight delays or cancellations by airlines
• Adverse weather conditions
• Loss of documents or personal belongings
• Accidents due to traveler negligence
• Strikes or force majeure situations

11. Insurance

11.1 Basic Insurance Included

• Emergency medical assistance
• Medical repatriation
• Lost luggage (limited coverage)

11.2 Recommended Insurance

• Trip cancellation insurance
• Pre-existing conditions insurance
• Adventure sports insurance

12. Minors

• Must travel accompanied by a responsible adult
• Notarized permission if traveling without parents
• Discounts: Children 2-11 years (20% discount)
• Under 2 years: Free (no services)

13. Force Majeure

In case of force majeure situations (natural disasters, public order, pandemics), Philippines Explore reserves the right to modify or cancel tours, offering alternatives or refunds depending on the situation.

14. Consumer Protection

As a consumer, you have the right to:

• Receive clear and truthful information
• File complaints with the Department of Trade and Industry (DTI)
• Right of withdrawal (according to Consumer Act)
• Personal data protection

15. Dispute Resolution

16. Modifications to these Terms

Philippines Explore reserves the right to modify these terms. Modifications will be published on our website.

17. Contact